Privacy policy

Privacy Policy

Effective Date: 01 October 2025
Last Updated: 01 October 2025

This Privacy Policy explains how www.euvoria.co.za collects, uses, stores, and protects your personal information when you use our website, services, and online store. By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

  • Personal Identification Information: Name, surname, contact details, billing/shipping address.

  • Account Information: Login credentials, account preferences.

  • Payment Information: Processed through third-party payment providers (we do not store credit card details).

  • Usage Information: Website browsing activity, device information, IP address, cookies, and analytics data.

  • Communication Information: Emails, messages, or inquiries sent to us.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill orders.

  • To provide customer support and respond to inquiries.

  • To improve our website, products, and services.

  • To send transactional emails (order confirmations, shipping updates, etc.).

  • To send marketing communications (only if you have consented).

  • To comply with legal and regulatory requirements under South African law.

3. Sharing of Information

We do not sell or rent your personal information. We may share your data with:

  • Service providers (e.g., payment processors, delivery couriers, IT support).

  • Legal authorities if required by law, court order, or to protect our rights.

  • Business transfers if our company undergoes a merger, acquisition, or sale.

4. Data Storage & Security

  • We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, or loss.

  • Personal data is stored only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

5. Your Rights Under POPIA

As a data subject under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your personal information.

  • Object to the processing of your personal information.

  • Withdraw consent for marketing communications at any time.

  • Lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been infringed.

6. Cookies & Tracking

  • We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content.

  • You can manage or disable cookies through your browser settings, but this may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date. Your continued use of our Services after changes are made means you accept the updated policy.

9. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:

Email: euvoriashop@gmail.com
Phone: 072 714 1175